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Returns and Refunds

 We understand not everybody has access to a printer - If you're unable to print the returns form, please handwrite a note detailing your order number and the action you would like taken (refund/exchange/replacement) - Please just ensure you ship it to the returns address, that is located at the bottom of the returns form.

At CycleStore, we want your returns process to be as easy as possible.

We are happy to offer a 12 month returns policy valid from the day of delivery!

We are aware that people will buy a bargain, out of season product, and not use it for a few months, or buy a gift for somebody, that doesn't get opened for a month or two.

So if you buy a bargain light-set, or a thermal jersey in the summer months and don't get it out of the drawer until mid-winter, you may find you want something different, so, just return it to us for a full refund. All we ask is that the products are sent back to us, in the original packaging and the goods are in the same unused condition as when you received them.

If you're not completely satisfied with an item, you may return it to us and as long as the item hasn’t been fitted or used, we are happy to receive it back for a refund.

Returns Form

Terms & Conditions

  • Each returned item should be in its original packaging with the manufacturers labels attached.
  • If a product is received in a display box, the box must not be tampered with in any way - please do not sellotape, write or stick anything to the box, as the box makes up a part of the product. If the box is tampered with or damaged we will not be able to issue a full refund, as the product will no longer be deemed as new or re-saleable. Please ensure when returning these kinds of items, you do not use the products display box as packaging for shipping.
  • When returning shoes and helmets, please do not use the shoe/helmet box as a postage box. The shoe/helmet box makes up part of the product and if damaged, written on, or tampered with, we cannot refund or exchange. Shoe/helmet boxes must be complete and unmarked.
  • Sunglasses and lenses must arrive back to us in as new condition (including all packaging), glasses or lenses received with fingerprints or grease marks etc may be subject to a cleaning fee. Any glasses or lenses received back unboxed, or with scratches or any signs of use, will not accepted.
  • When returning clothing, all zips must be closed and where relevant, the original hygiene slips must be in place.
  • Clothing and gloves returned for warranty must be laundered.

We reserve the right to reject the return of goods which are not returned in accordance with our Returns Policy and we may request that you pay for the shipping of such goods back to you. Our returns policy does not affect your statutory rights.

It can take up to 7 working days for us to receive your return, depending on which postal service you use. However, once we receive your goods, we will inspect and process them within 72 hours. Refunds will automatically be issued to the same payment method used to purchase the goods within 1 - 2 working days after we received the items. As soon as your return has been processed by our team we will email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch by emailing sales@cyclestore.co.uk.

The customer will cover the cost of the return postage unless, the item is being returned is as a result of our error, (damaged, defective, wrong item sent etc), in which case we will refund Royal Mail First Class or Standard Parcel postage costs within 1 - 2 working days after we received the items back.

If you are returning a bike to us for any reason please contact us first at sales@cyclestore.co.uk. You will need to package the bike as it was received in the original box and you must arrange a courier at your own expense to deliver the item to our warehouse. You will be liable for the condition of the bike on the return journey. Please contact sales@cyclestore.co.uk for any further queries.

Returns Form

Frequently Asked Questions

I've been sent the wrong item - what do I do?

Don't worry - we'll put things right. If we sent you something you didn't order, you need to notify us within seven working days. Return the item within 365 days unused and in its original packaging and we can either get the right item sent or provide a full refund, including the return postage cost within 7 days. Please fill in and enclose our returns form to help us process your return as quickly as possible. Please contact sales@cyclestore.co.uk for any further queries..

Can I exchange items?

We are happy to offer a 12 month exchange policy valid from the day of delivery. If your purchase isn't everything you expected it to be (sizing, colour etc) and you wish to exchange an item the simplest and quickest thing to do is place a new order for the item you want and return the old one to us for a full refund, which we will process within 7 days. Please contact sales@cyclestore.co.uk for any further queries.

Can I cancel my order?

You can cancel your order via email or telephone. Our email address is: sales@cyclestore.co.uk or you can contact us on +44(0)1260 275554 as soon as possible. If the order has been shipped, then you will need to arrange a return. Please contact sales@cyclestore.co.uk. Your account will be credited once the products arrive back at Cyclestore.

How do I return a product under warranty, and what is your warranty policy?

Warranty period differs from brand to brand but all items have a minimum of 12 months warranty. Please contact sales@cyclestore.co.uk before returning warranty items, our team can sometimes solve some problems, preventing unnecessary delays. Clothing and gloves returned for warranty must be laundered. Items sent back to us will undergo an inspection and, in certain circumstances, it may be necessary to send the item away to the manufacturer to confirm the fault.

Please note that proof of purchase is required with all potential warranty claims. If you return something due to it being delivered faulty or damaged we refund the postage costs of a standard parcel postage cost once the warranty has been confirmed - please keep a copy of your receipt to send across to us. Please contact sales@cyclestore.co.uk if your return costs exceed this amount. If the item has developed a fault after use it would be your responsibly to cover the return cost.

My product has arrived faulty or damaged. What should I do?

We try our best to make sure items arrive in good condition. Unfortunately if there is any issues please inform us at sales@cyclestore.co.uk of any such problems within seven working days so we can rectify the problem.

Can I return an item from outside the UK?

Yes, you can. You can return any unwanted item within 365 days of receipt for a full refund. You will need to pay for postage back to us. If any Sales Tax/Duties that were paid to local authorities, they would need to claimed back from the local authorises, unfortunately as they weren’t paid to us, we aren’t able to refund them. Please contact sales@cyclestore.co.uk for any further queries.

How will I be refunded?

If you are due a refund, your original method of payment will determine how we reimburse you.

  • Credit/debit card - If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
  • PayPal – we'll process a refund to your PayPal account.
  • Gift voucher – If you paid for using a gift voucher you will be given a gift voucher to the relevant value.

Please contact sales@cyclestore.co.uk for any further queries.

Can I return a bike?

Returning a bike has greater challenges than other items, If you have any questions such as sizing/colour please contact us and we will do our best to offer any help we can to ensure you make the right choice before purchasing. If you are returning a bike to us for any reason please contact us first at sales@cyclestore.co.uk. You will need to package the bike as it was received in the original box and you must arrange a courier at your own expense to deliver the item to our warehouse. You will be liable for the condition of the bike on the return journey. Please contact sales@cyclestore.co.uk for any further queries.

What can't I return?

For hygiene reasons, we cannot accept returns of facemasks and perishable goods such as energy food, drinks and supplements. If you have any questions before purchasing any of these items, please call us on +44(0)1260 275554 or email sales@cyclestore.co.uk.

Can you dispose of my used electrical equipment?

When you purchase your new light, computer, camera, heart rate monitor or sports watch you can post your old one back to us. Customers must return their WEEE item to Cyclestore within 28 days of purchasing their new item. Please send the item, clearly marked as 'WEEE' to:

CSO Logistics
Unit 2 Radnor Park Industrial Estate
Back Lane
Congleton
Cheshire
CW12 4XJ

Please contact sales@cyclestore.co.uk for any further queries.

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Address for Deliveries and Returns
CSO Logistics
Unit 2 Radnor Park Industrial Estate

Back Lane, Congleton, CW12 4XJ
t: +44(0)1260 275554
e: sales@cyclestore.co.uk

Opening Times
9am to 5pm Monday - Friday


© Cycle Centre Congleton Limited 2021. Cyclestore is a trading name of Cycle Centre Congleton Limited. All Rights Reserved Company No. 0510467 | VAT No: 593 733 507

IMPORTANT INFORMATION: Cyclestore is a trading name for Cycle Centre Congleton Limited. Cycle Centre Congleton Limited trading as Cyclestore acts as a credit broker and offers credit products from V12 Retail Finance and PayPal (Europe) trading as PayPal Credit. Cycle Centre Congleton Limited trading as Cyclestore is registered in England and Wales 0510467. Registered office: 36-40 West Road, Congleton, Cheshire, CW12 4ES. Cycle Centre Congleton Limited trading as Cyclestore is authorised and regulated by the Financial Conduct Authority. Our registration number is 723417. Credit provided subject to age and status.

V12 Example: If total purchase price is £1,799.00 with a deposit of £179.90 (10%) and your selected term is 24 months, you would pay £67.46 per month. Total amount payable is £1799.00, subject to terms and status.

PayPal Credit is subject to status. Terms and Conditions apply. Cycle Centre Congleton Limited acts as a broker and offers credit from PayPal Credit. PayPal Credit is trading name of PayPal (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg. † Full Representative Example: Representative 21.9% APR (variable), Purchase interest rate 21.9% p.a. (variable), Assumed credit limit £1,200.00.